Shipping policy

1. Free Shipping Worldwide

We are proud to offer 100% Free Shipping on all orders. No minimum purchase required, and no hidden fees at checkout. Whether you are shopping from the United States or anywhere else in the world, your shipping cost is on us.

2. Shipment Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped, which will include your tracking number.
Note: Processing time is separate from shipping time.

3. Shipping Estimates & Delivery Times

We partner with reliable global couriers to ensure your package arrives safely. Please refer to our estimated delivery times below:

Destination	Estimated Delivery Time	Shipping Cost
United States (Domestic)	5 – 7 business days	FREE
International (Rest of the World)	7 – 21 business days	FREE

Disclaimer: Delivery times are estimates and start from the date of shipping, not the date of order. Estimated delivery times may vary due to external factors such as customs clearance, postal delays, or severe weather conditions.

4. Order Tracking

Once your package is shipped, we will send you a shipment confirmation email containing your tracking number(s) and a link to track your order.

Tracking information usually updates within 24–48 hours after shipment.
You can also track your order directly on our website via our
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.

5. Customs, Duties, and Taxes

For domestic US orders, no customs fees apply.
For international orders, Hydro Ally is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, duties, etc.).

6. Damages and Lost Packages

If you receive your order damaged, or if your package is lost in transit, please contact our support team immediately atgonzalezjoysarah27071993@gmail.com with your order number.

Please save all packaging materials and damaged goods before filing a claim.
We will work closely with the carrier to resolve the issue and arrange a replacement or refund as quickly as possible.

7. Contact Information

If you have any questions about our shipping practices or need help tracking your order, please do not hesitate to contact us: